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30 Comments

  1. Based on your report, that tour company deserves every bad review it gets. But, I found that to avoid travel disappointments, you have to matters into your own hands and ask as many questions as possible. Svalbard is a magical place. I went over Christmas 2019. But I could see the struggle it’s facing between becoming a travel hot spot and keeping its remote charm.

  2. That is truly a sad experience Megan. But when making the booking, there is a note that says it is still not possible to dock in Pyramiden. It is there for the past years. You should see it before proceeding to the booking, in the details page.
    Otherwise, if you booked it through an accommodation reception, then they should have informed you at least.
    I think the tour company is not to be blamed 100% :)

  3. I know this article is old but…I would really be interested to know if the guy is still haveing that dumb speach about climate warming. It’s f*****g dangerous to have that kind of speach, and even more in Svalbard and as a guide (figure of authority). I’m currently studying at UNIS, and along with Arctic Nature Guides. That guy you describe has to change his speech if it’s not already the case. Otherwise he has to face the consequences of that.

  4. Somewhat similar experience here. I had booked a barentzburg and pyramiden trip from home.. the trip to pyramiden was horrible, everyone was seasick. We made it to the town, had 45 mins there and then were rushed back on that horrible vommit bullet again. On the way back i heard that pyramiden was unreachable and they would tour glaciers instead. Upon arrival back in longyearbyen i went to the tour office and told them there is no way i would get on that boat again. Eventually i got my money back! I thnk at the prices they charge (and the days of people they waste) they should at least give a refund.

    1. Small correction, the trip to barentzburg was horrible.. never made it to pyramiden!